eoblox Privacy Policy

This page describes what we collect when you use eoblox and how we keep that data protected. We at eoblox gather personal and financial information to operate the platform, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, and comply with regulatory and anti-fraud requirements. Your data is encrypted and stored securely; we do not sell it to third parties except as required by law or for essential payment processing.

Our privacy practices reflect our commitment to transparency. This policy explains what we collect, how we use it, who has access to it, how long we retain it, and what rights you have over your own information.

What Data We Collect on eoblox

When you create an account on eoblox, we collect the following categories of information:

• Identity information: Your full name, date of birth, email address, and phone number. These are required to verify your account and comply with know-your-customer (KYC) regulations.
• Financial information: Bank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account numbers) used for deposits and withdrawals. We also retain a transaction history showing deposit amounts, withdrawal amounts, timestamps, and payment methods used.
• Verification documents: For larger withdrawals or periodic compliance checks, we may request copies of your identity card, bank statement, or utility bill. These documents are used solely for account verification and are stored securely.
• Gameplay data: Records of your account balance, wagers placed, game results, and payouts. This data is used to calculate your balance accurately and to detect unusual or suspicious activity.
• Device and network information: We log your IP address, device type (Android phone, iOS browser, desktop), operating system version, and approximate location (city or region level). This helps us detect fraud and ensure platform security.
• Communication records: If you contact our support team, we retain your messages, support tickets, and any attachments you provide.

We collect this data in three ways: directly (you provide it during registration and deposits), automatically (via your device and network when you log in), and from third-party payment processors (who provide confirmation that a deposit or withdrawal was successful).

How We Use Your Data

We at eoblox use your personal and financial data for the following purposes:

• Account operations: Creating and managing your account, processing your deposits and withdrawals, calculating your balance, and enabling you to play sportsbook games (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
• Regulatory compliance: Verifying your age and identity (KYC), preventing money laundering (AML), and detecting fraud. We are required by law in most jurisdictions to collect and verify this information.
• Anti-fraud measures: Analysing your login patterns, device information, and transaction history to detect unauthorised access, duplicate accounts, or suspicious betting patterns.
• Customer support: Responding to your inquiries, resolving disputes, and improving our support processes.
• Platform improvement: Analysing aggregated, anonymised data to understand how users interact with eoblox and to identify technical issues or security vulnerabilities.
• Legal obligations: Responding to law-enforcement requests, complying with regulatory audits, and defending ourselves in legal disputes.

We do not sell your personal data. We share it only with payment processors, law enforcement, and regulators — never with advertisers or marketing partners.

Third Parties and Payment Processors

Our eoblox platform relies on external partners to process your deposits and withdrawals. When you fund your account via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts (online payment, e-wallet, mobile banking, local payment), your payment data is shared with the respective payment provider. These third parties operate under their own privacy policies and are bound by data-protection laws in their jurisdiction.

We also use third-party vendors for cloud hosting, fraud detection, and customer support tools. Each of these vendors is contractually required to protect your data and use it only for the specific service we have engaged them to provide. We do not permit them to use your data for their own marketing or purposes.

If we receive a law-enforcement request or a regulatory inquiry requiring us to disclose user data, we will comply to the extent required by law. We will not voluntarily disclose user data to authorities unless legally compelled to do so.

How Long We Retain Your Data

We retain your account information (name, email, phone number, KYC documents) as long as your account is active and for a period after closure as required by law. Transaction records (deposits, withdrawals, wagers, results) are retained for a minimum of five years to comply with anti-money-laundering regulations and audit requirements. IP address logs and device information are typically retained for 90 days unless we are investigating a security incident or fraud allegation.

If you request account closure, we will deactivate your account and cease using your data for operational purposes. However, we will retain the minimum data required by law for regulatory compliance and to prevent future fraud or money-laundering activity.

Your Rights on eoblox

Depending on the laws applicable in your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data we hold about you.
• Right to correction: If your data is inaccurate, you can request that we correct it.
• Right to deletion: You can request deletion of your personal data, subject to legal or regulatory retention requirements.
• Right to withdraw consent: If we rely on your consent to process your data, you can withdraw that consent at any time.
• Right to complaint: If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact our support team with a clear description of your request. We will respond within 30 days (or within the timeframe required by your local law) and verify your identity before disclosing or modifying your data.

Cookies and Tracking on eoblox

Our eoblox platform uses cookies and similar tracking technologies to remember your login session, remember your preferences (such as language or device type), and analyse how you interact with the platform. Cookies are small text files stored on your device; they do not contain sensitive information such as your password or bank account details.

Essential cookies are required for eoblox to function — for example, to keep you logged in and to protect your account from unauthorised access. Analytics cookies help us understand which features are most used and where users experience problems. You can disable non-essential cookies in your browser settings, though this may affect your experience on eoblox.

We do not use cookies to track you across other websites or to serve you targeted advertisements. Our cookies are used solely to improve your experience on eoblox.

International Data Transfer

Our servers may be located outside your jurisdiction. When you use eoblox from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be transmitted to and stored on servers in other countries. We ensure that all international transfers comply with applicable data-protection laws and that your data receives equivalent protection regardless of where it is stored.

By using eoblox, you consent to the transfer of your personal data to countries outside your own jurisdiction, provided that we maintain appropriate safeguards such as encryption and contractual agreements with our service providers.

Summary and Contact

We at eoblox are committed to protecting your privacy. We collect the minimum data necessary to operate the platform securely, process your deposits and withdrawals, and comply with law. Your data is encrypted, stored securely, and not sold to third parties. You have the right to access, correct, delete, or export your personal data at any time.

This privacy policy may be updated from time to time as regulations change or our practices evolve. We will notify you of material changes by updating the publication date at the top of this page or by sending you an email notification if the change affects how we use your existing data.

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal information, please contact our support team. You can reach us through the in-app contact form, via email, or through the legal inquiries channel. We will respond to your inquiry within 30 days. For more information about how we handle your account and your obligations when using eoblox, please review our terms and conditions and legal notice